Support

If you encounter any issues using AnimaInk, please reach out via the following channels.

πŸ“¬ Contact

πŸ’» System Requirements

  • macOS 14.0 Sonoma or later
  • Apple Silicon (M1/M2/M3/M4) or Intel-based Mac
  • 16 GB RAM recommended (8 GB minimum)
  • 20 GB free disk space recommended (for projects and generated asset cache)
  • Stable internet connection (for AI service API calls)

πŸ”‘ API Key Setup Guide

AnimaInk's AI features require you to configure third-party service API Keys. Supported providers and signup links:

ProviderPurposeSign Up
Volcengine Text / Image / Video / Voice Volcano Ark
Alibaba Cloud Bailian Text / Image Bailian Console

Setup: open AnimaInk menu β†’ Settings β†’ AI Services, enter your API Key. Keys are stored encrypted in macOS Keychain.

❓ Frequently Asked Questions

Q1: Why do I need my own API Key?

We chose the "Bring Your Own Key" (BYOK) model over a managed platform because: (1) you see real costs directly; (2) data flows directly between your Mac and the AI provider, bypassing our servers and protecting your creative privacy; (3) it avoids cross-border compliance risks.

Q2: Where are my project files?

Projects are saved in the .animaink folder of your choosing. This is a macOS document bundle containing all assets, scripts, and generation results. You can copy, back up, and migrate them like any regular file.

Q3: What should I do when generation fails?

  • Check whether your API Key is correct and has sufficient credit
  • Check your network connection
  • View the in-app "Console" panel for detailed errors
  • If the issue persists, send the error log to supports@mail.azoicera.com

Q4: Why do exported videos have an "AI Generated" watermark?

Per the "Measures for Labeling AI-Generated Synthetic Content" (effective Sept 2025), AI-generated content must be labeled. The App adds an explicit watermark in the corner of videos, plus implicit C2PA/XMP tags in file metadata, to comply with national regulations.

Q5: Does it support multiple languages?

Currently supports Simplified Chinese and English. Switch via AnimaInk menu β†’ Settings β†’ General β†’ Interface Language.

Q6: iPad or Windows support?

macOS only. iPad/Windows versions are not currently planned.

Q7: How to get a refund?

Purchases via Mac App Store follow Apple's refund policy. We cannot process App Store refunds on your behalf.

Q8: Is data uploaded to the cloud?

No. All project data stays on your Mac. Only when you trigger an AI generation task, prompts and necessary reference images are sent to the selected third-party AI provider (see Privacy Policy).

πŸ“ Feedback

AnimaInk is under active development. Feature requests, bug reports, or just chatting about creative workflows β€” email us anytime. We take every piece of feedback seriously.

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